End-to-end capabilities

Features

Acentigo unifies commercial, operational, and financial workflows so your agency runs on one source of truth—with 10+ XML integrations to the outside world.

Tour management

Product authoring

Rich itineraries, media galleries, policies, and merchandising controls.

Pricing & departures

Adult, child, infant tiers; early-bird rules; blackout dates; channel-specific price lists.

Capacity governance

Min/max party sizes, allotments, overbooking guards, and waitlist automation.

XML & integrations

10+ ready XML connectors

Pre-defined endpoints for common supplier and channel formats—faster go-live and repeatable sync.

Inventory & rate sync

Pull tour, hotel, and allotment data over XML with validation and conflict checks.

Custom schema & mapping

Partner-specific fields, transform rules, and versioning for an extensible integration layer.

Reservations

Online booking

Fast, mobile-first flows with localized content and secure checkout handoff.

Age & eligibility rules

Automatic age calculations and policy enforcement at quote and confirmation.

Lifecycle statuses

Pending, confirmed, cancelled, no-show—full audit trail per booking.

Payments & billing

Stripe integration

Card capture, refunds, and reconciliation mapped to bookings—in a Stripe-aligned, PCI-conscious workflow.

Invoices & documents

Branded invoices, payment schedules, and export for accounting systems.

Receivables tracking

Aging, partial payments, deposits, and automated reminders.

Hotels

Property catalog

Room types, rate plans, media, and contract terms in one library.

Availability & holds

Room-level availability with tour packaging and group blocks.

Unified operations

Link hotel stays to passenger manifests and transfer schedules.

Accounting & analytics

Sales intelligence

Period comparisons, product mix, channel contribution, and cohort views.

Commissions

Partner splits, accruals, and payout batches with approval trails.

Financial statements

Revenue recognition helpers, expense tagging, and management reporting packs.

Agency ledger

Central journal of operational and financial events for auditors and CFOs.

Customer management

Profiles & history

Passenger records, documents, preferences, and lifetime value signals.

Segmentation

Lists for campaigns, negotiated rates, and partner-specific offers.

Communications

Email/SMS hooks with templates for confirmations, changes, and reminders.